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Nancys Cookies


If I need cookies same day, can Nancy's accommodate rush orders?

We can not promise rush orders, but we will do our best to accommodate. Please call or text 804-356-3928 so we can see how we can help.

What if there's a problem with my order?

Please email or call 804-356-3928 and we will make your order right by giving a new shipment or a refund to correct the issue.

What are your delivery options?

Nancy's can deliver to your home/business within a 20-mile radius of zip code 23113 or we'll ship 2 to 3 day by FedEx within USA.

How do I track my order?

Once your order has shipped you'll receive a confirmation email with a FedEx tracking number. 

Why are there varying prices?

We adjust the prices depending on how labor intensive the cookie making process is and cost of ingredients. 

Can I freeze the cookies?

Yes! Freezing our cookies is a great way to keep enjoying Nancy's for days, weeks, or months! Take a frozen cookie and pop it in the microwave on the reheat setting for 12-14 seconds  and then enjoy! Microwave settings may vary.

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