FAQ
If I need cookies same day, can Nancy's accommodate rush orders?
We can not promise rush orders, but we will do our best to accommodate. Please call or text 804-356-3928 so we can see how we can help.
What if there's a problem with my order?
Please email info@thisisnancys.com or call 804-356-3928 and we will make your order right by giving a new shipment or a refund to correct the issue.
What are your delivery options?
Nancy's can deliver to your home/business within a 20-mile radius of zip code 23113 or we'll ship 2 to 3 day by FedEx within USA.
How do I track my order?
Once your order has shipped you'll receive a confirmation email with a FedEx tracking number.
Why are there varying prices?
We adjust the prices depending on how labor intensive the cookie making process is and cost of ingredients.
Can I freeze the cookies?
Yes! Freezing our cookies is a great way to keep enjoying Nancy's for days, weeks, or months! Take a frozen cookie and pop it in the microwave on the reheat setting for 12-14 seconds and then enjoy! Microwave settings may vary.